Pipedrive
Category: Contact Management
Rated 4.5/5 from 3041 ratings.
Pipedrive is a customer relationship management (CRM) tool built for small businesses in industries such as IT, marketing, and finance. It supports sales, marketing, and admin teams in managing leads and pipelines through visual drag-and-drop workflows. Users value its intuitive interface and automated workflows, though cite reporting and customer support as pain points. Recent updates include an AI Sales Assistant and deal summaries for efficiency.
Website: https://www.pipedrive.com/
Key Features
- Sales Pipeline Management
- Email Integration
- Activity Management
- Goal Tracking
- Reporting & Analytics
- Customizable Dashboards
- Lead Tracking
- Mobile Access
- Collaboration Tools
- Deal Management
- Custom Fields
- Integrations with Over 150 Apps
- Drag & Drop Interface
- Automation of Repetitive Tasks
- Call Tracking
- Email Tracking
- Forecasting
- Web Forms
- Chat Integration
Integrations
- Salesforce
- Zapier
- Mailchimp
- Slack
- Google Drive
- Outlook
- Google Calendar
- Trello
- Xero
- QuickBooks
Review Summary
Overall user sentiment for Pipedrive is positive, with many users appreciating its ease of use, customization, and effective sales process management, although some express concerns about its interface and pricing.
Pros
- Easy to use
- Highly customizable
- Excellent organization and tracking
- Fantastic customer support
- Seamless integrations with other apps
Cons
- Overwhelming interface
- Lacks advanced reporting features
- Steep pricing for offered features
- Needs better mobile app functionality
- Onboarding can be tough