numia
Category: Visual Editor
Rated 4.4/5 from 29 ratings.
Numia es un software que ayuda a las organizaciones a integrar los canales de atención para optimizar el viaje de los clientes y que, a través de una atención al cliente ágil y personalizada dentro y fuera de las sucursales las empresas transformen la experiencia del cliente.
Website: https://numia.co/
Key Features
- Automated Responses
- Chatbot
- Confirmations/Reminders
- Content Scheduling
- Feedback Management
- Media Library
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Screen Support
- Natural Language Processing
- Online Booking
- Remote Display Management
- Reporting/Analytics
- Scheduling
- Screen Sharing
- Survey Builder
- Two Way Audio & Video
Integrations
- Salesforce
- Slack
- QuickBooks
- Zapier
- Mailchimp
Review Summary
Overall user sentiment towards Numia is mixed, with users appreciating its usability and flexibility, while frequently expressing dissatisfaction with the support and implementation processes.
Pros
- Flexible for new developments
- Easy to use
- Good user support
- Significant improvement in user attention
- Fast implementation
Cons
- Slow implementation
- Poor support response times
- Difficult to configure
- Limited native reporting
- Not customizable enough