LiveAgent
Category: Contact Management
Rated 4.7/5 from 1742 ratings.
LiveAgent enables small businesses to manage customer support across chat, email, and social channels. It’s most used by support and admin teams in IT services and retail industries. Ticket management and chat history are standout features while mobile limitations and onboarding friction are common drawbacks. Recent updates like AI-generated replies and audit logs improve speed and oversight.
Website: https://www.liveagent.com/
Key Features
- Multi-channel support
- Live chat
- Email management
- Call center integration
- Knowledge base
- Ticketing system
- Automation workflows
- Reporting and analytics
- Real-time chat routing
- Customer engagement tools
- Social media integration
- Customizable interface
- Mobile app access
- Team collaboration tools
- CRM functionality
- Integration with third-party apps
- Feedback management
- User permissions and roles
- SLA management
Integrations
- Salesforce
- Zapier
- Mailchimp
- Slack
- Shopify
- WordPress
- Jira
- Google Analytics
- Twilio
- Stripe
- HubSpot
Review Summary
Overall, users have a positive sentiment towards LiveAgent, praising its ease of use and effective integration options, while also noting some areas for improvement in onboarding and integrations.
Pros
- Easy to set up and use
- Fantastic integration options
- Excellent reporting features
- Effective live chat feature
- Highly customizable
Cons
- Steep learning curve
- Some integrations need improvement
- Lack of tutorials for new users
- Occasional issues requiring support
- Limited documentation for advanced features