HubSpot CRM
Category: Contact Management
Rated 4.5/5 from 4421 ratings.
HubSpot CRM is a contact and lead management platform used primarily by small businesses in marketing, IT, and software services. Reviewers highlight its ease of use, strong email tracking, and integrations with Gmail and Outlook. A 2025 update introduced AI-powered Breeze Agents, though reporting limitations and occasional bugs remain common concerns.
Website: https://www.hubspot.com/
Key Features
- Contact management
- Email tracking
- Pipeline management
- Reporting and analytics
- Task management
- Integration with Gmail
- Integration with Outlook
- Ticketing system
- Customizable dashboard
- Lead management
- Sales automation
- Mobile app access
- Template-based email
- User-friendly interface
- Customizable fields
- Email templates
- Calendar scheduling
- Social media integration
- Collaboration tools
- Lead scoring
Integrations
- Salesforce
- Mailchimp
- Slack
- Zoom
- Google Drive
- Zapier
- Shopify
- QuickBooks
- WordPress
- Stripe
Review Summary
Overall, users tend to have a positive sentiment towards HubSpot CRM, appreciating its functionality and ease of use, despite some concerns regarding pricing and limitations in certain features.
Pros
- Easy to use
- Seamless integrations with email providers
- Powerful reporting features
- Effective pipeline management
- Responsive customer support
Cons
- Steep learning curve
- High pricing as you scale
- Bugs that need fixing
- Mobile app lacks features compared to desktop
- Limited customization options