Bitrix24
Category: Contact Management
Rated 4.2/5 from 977 ratings.
Bitrix24 helps small businesses manage customer relationships, tasks, and internal communication from a single platform. It’s most used by administrative and marketing teams working daily across CRM and project workflows. Reviewers value its task scheduling and collaboration tools, though many cite a steep learning curve. Advanced features like sales intelligence and BI dashboards help teams analyze performance, though setup can be complex.
Website: https://www.bitrix24.com/
Key Features
- CRM
- Task Management
- Project Management
- Time Tracking
- Collaboration Tools
- Team Communication
- File Sharing
- Document Management
- Workflow Automation
- Lead Management
- Email Marketing
- Pipeline Management
- Human Resource Management
- Reporting and Analytics
- Customer Support
- Scheduling
- Appointment Booking
- Mobile Access
- Integration with Tools
- Social Media Integration
Integrations
- Salesforce
- Slack
- QuickBooks
- Mailchimp
- Google Workspace
- Microsoft Teams
- Zapier
- Trello
- Outlook
- Dropbox
Review Summary
Overall, users express a positive sentiment towards Bitrix24, appreciating its comprehensive features for project management and communication, while acknowledging some limitations in usability and the free version.
Pros
- Improves team communication
- Effective task and deadline tracking
- Integration options with other tools
- User-friendly interface
- Responsive customer support
Cons
- Limited features in the free version
- Overwhelming for new users
- Performance lags during peak hours
- User experience could be more intuitive
- Lack of training resources