Sharetec Systems Coming Back Online, But Cleanup Continues
By CU Today Staff —
FORT WAYNE, Ind.—Credit unions continued returning to normal operations over the weekend following the widespread Sharetec outage, although some institutions were still reconciling transactions and account balances nearly a week after the failure began and some digital banking services remained unavailable.
City of Firsts Community Federal Credit Union in Kokomo, Ind., reported significant progress Sunday, saying branch employees had regained access to the Sharetec system and the credit union was no longer processing transactions offline. Online banking, its mobile app and automated phone system were also restored, and ATM and debit cards were no longer operating in offline mode.
The credit union cautioned, however, that it could not guarantee all account balances and transaction histories were accurate until ATM and debit-card transactions had been fully posted and validated. City of Firsts said it was reconciling financial reports and manually correcting discrepancies and did not have a date for when that process would be completed. It said any fees assessed from Sept. 12 through Oct. 31 would be waived.
Other credit unions also reported substantial progress. Muncie, Ind.-based Thrive Credit Union said Sharetec restored its online and mobile banking connections Saturday, although heavy traffic initially resulted in slower-than-normal performance. The credit union also said normal debit card and ATM limits had been restored.
Corry Federal Credit Union in Pennsylvania said it received its restoration call from Sharetec at 11 p.m. Friday and closed Saturday while employees validated the system and posted and processed transactions that had accumulated during the outage. In a later update, Corry said all transactions had been processed, everything had balanced so far and debit cards should again be working. Online and mobile banking, however, were expected to remain unavailable until sometime this week while the credit union completed the remaining restoration steps.
CAMC Federal Credit Union in West Virginia said it received limited access to its core system late Friday and expected to be “substantially operational” Monday after employees worked through the weekend processing transactions. CAMC also said Sharetec has advised it will provide a comprehensive root-cause analysis and corrective-action plan after its investigation is completed.
Sharetec itself had not posted a public, systemwide announcement declaring restoration complete as of Monday afternoon. As CUToday.info reported, the company postponed its 2026 Users Conference, which had been scheduled for Sept. 20-23 in Denver, saying its “main priority right now remains our customers.”
There continues to be no substantiated indication that the length of the outage was related to a cyberattack or data breach. Credit unions relaying information from Sharetec have said the incident resulted from equipment damage following a cooling-system failure at a third-party data center and was not a cyberattack, fraud event or data breach.
CUToday.info has reached out to Sharetec for comment.
Originally reported by CU Today.