Big Banks Accelerate Rollout Of AI 'Digital Employees'
By CU Today Staff —
WASHINGTON—Major banks are rapidly expanding the use of agentic artificial intelligence, deploying digital assistants that can work alongside employees and perform tasks with minimal human supervision as the race to adopt AI intensifies, according to Reuters.
Reuters reported that institutions including Morgan Stanley, BNY, UBS, Goldman Sachs, JPMorgan and Citi are embedding AI agents into operations ranging from wealth management and client onboarding to trading and treasury. A recent KPMG survey found 51% of banks are already piloting agentic AI, with firms increasingly evaluating which jobs should remain human, become hybrid roles, or be handled primarily by AI.
At Morgan Stanley, Reuters said the bank plans to begin testing client-facing digital assistants later this summer while expanding AI tools that help financial advisors analyze investments, build portfolios and generate reminders. UBS is already using AI agents to deliver thousands of daily alerts to advisors and automate tasks such as executing trades and transferring funds after advisor approval, while BNY has assigned AI "digital employees" login credentials and managers to oversee their work.
Reuters reported Goldman Sachs is partnering with Anthropic to develop AI agents for trading, transaction accounting and client onboarding, while JPMorgan is exploring AI for corporate treasury operations and Citi is preparing to introduce an AI-enabled virtual wealth management team member. Banks view the technology as a way to boost productivity by shifting employees away from routine work and allowing them to spend more time serving clients, Reuters said.
Originally reported by CU Today.