Disney's Approach to Quality Service
— Baton Rouge
Step into the magic behind world-class service with Disney Institute – an immersive experience designed to transform how you lead, serve, and stand out. Drawing from the proven strategies of The Walt Disney Company, this dynamic session goes beyond theory to reveal what truly sets Disney apart. Through real-world insights and engaging discussion, you’ll discover how to differentiate your organization, elevate service standards, and turn everyday interactions into memorable moments that drive loyalty and success. Whether you’re refining your approach or reimagining your entire service culture, this session will leave you energized, inspired, and ready to create magic in your own organization.
Program Content Overview
What Exactly Does Disney Do Differently?
Participants learn how in our Disney parks and resorts, we think about things differently from other companies.
Disney’s Approach to Quality Service Thesis
Exceptional customer service results from an integrated systems approach. Service is not just about hiring friendly people and hoping they will deliver customer service that is better than your competitor’s service. Exceptional service is about systems, standards, and processes used to enhance not only external service, but just as importantly, showcase to your internal audience as well.
Differentiating Service
Leaders of all organizations recognize the need to differentiate—to stand apart from the competition to offer excellent customer service. Your facilitator will share real-world Disney experiences to inspire participants as they consider service in their organization.
Designing Exceptional Service
Using examples from our own Guest experiences, your facilitator will define what exceptional service looks like and break it down into actionable elements. Explore concepts and key principles of intentional service design that include service expectations and standards for your employees and how they connect with your customer.
Delivering Exceptional Service
An exceptional customer experience not only comes from people who have a genuine desire for customer service but also the integration of processes and work environment.
Service Recovery
All organizations encounter service failures. When this happens, mending the relationship with the customer after a service failure is a critical process at Disney. Participants will learn how we approach service recovery and maintaining the customer relationship.
Location
Crowne Plaza Baton Rouge, 4728 Constitution Ave, Baton Rouge, LA 70808
Click here to make a reservation online.
Educational Investment
Your educational investment is $1,500.
SBET Grant Program
Don’t forget to take advantage of SBET as a valuable resource for this event. Click here to learn more about how it can support your participation. If your credit union plans to apply for an SBET Grant for this program, please use this event flyer to support your application.
Cancellation Policy
Cancellations received on or before October 1, 2026, will receive a full refund. Cancellations received between October 2 and October 11, 2026, will receive a 50% refund. No refunds will be issued after October 12, 2026. Substitutions are always welcome. If you need to transfer your registration to another attendee, please notify us in advance so we can update our records accordingly.
Registration
This is a one day training program. We will be hosting this event on October 20th and repeating it again on October 21st in Baton Rouge to allow more people the opportunity to attend.
You are currently, on the registration page for Tuesday, October 20. If you would like to register to attend on Wednesday, October 21, click here.
Register Now
Event website: https://luminate.coop/events/disney-institute/