CU Spark Tank 2026
— Bossier City, LA
Luminate is excited to announce the return of CU Spark Tank! Join us September 29–30 in Bossier City, for two days of collaboration, innovation, and peer-driven learning designed specifically for credit union professionals.
This year’s event will feature dedicated tracks focused on branch operations, compliance, and call center operations, offering valuable insights, practical strategies, and meaningful discussions led by industry peers and experts.
Planned by credit union professionals for credit union professionals, CU Spark Tank brings together attendees from across the movement to connect, share ideas, and grow together.
Sessions Include:
Compliance
Update on New Compliance Laws & Regulations (Will McCarty): Stay informed on the latest compliance laws and regulations affecting credit unions. This session will cover key updates and provide guidance on ensuring your institution remains compliant.
Compliance Roundtable: Join a collaborative discussion with peers to share insights and best practices on compliance challenges. This interactive roundtable will foster networking and idea exchange among credit union professionals.
Deep Dive into Regulation E (Will McCarty): Explore the intricacies of Regulation E, focusing on electronic funds transfers and consumer protections. Gain practical knowledge to effectively implement compliance measures at your credit union.
Overview of Compliance Operations Tool: Infosight 360 (Mary Ann Koeler): Discover how Infosight 360 can streamline your compliance operations. This session will provide an overview of its features and demonstrate how it can enhance your compliance processes.
Branch Operations
Train the Trainer: Sales Training (Nick Brown): Learn how to effectively train your branch staff in sales techniques. This session emphasizes skill development to boost member engagement and sales performance.
Branch Operations Roundtable: Engage in a roundtable discussion focused on branch operations. Share experiences, strategies, and solutions to common challenges faced by credit union branches.
Deep Dive into Regulation E (Will McCarty): Explore the intricacies of Regulation E, focusing on electronic funds transfers and consumer protections. Gain practical knowledge to effectively implement compliance measures at your credit union.
Managing Member Expectations (Brian Russell): Learn strategies to effectively manage member expectations and improve customer satisfaction. This session will cover communication techniques and service enhancements that foster positive member relationships.
Call Center Operations
Train the Trainer: Sales Training (Nick Brown): Learn how to effectively train your branch staff in sales techniques. This session emphasizes skill development to boost member engagement and sales performance.
Call Center Operations Roundtable: Participate in a roundtable where call center professionals share insights and best practices. Discuss operational challenges and strategies for enhancing member service in the call center environment.
Best Practices for Handling Fraud/ Trust but Verify: Protecting Members Without Sounding Like a Scammer (Stephanie Cartwright): Gain insights into the latest trends in fraud and learn best practices for detection and prevention. This session will empower call center staff to safeguard member information and reduce fraud risk.
AI in Call Centers (Joey Rudisill): Explore the role of artificial intelligence in enhancing call center operations. Discover how AI can improve efficiency, personalize member interactions, and streamline service delivery.
Meet the Speakers
View the Agenda
Location
Live! Casino & Hotel Louisiana
711 Live Casino Boulevard
Bossier City, LA 71111, US
Accommodations
Click here to make a reservation online.
The cutoff date for the hotel block is August 29.
Educational Investment
Your educational investment is $450 per attendee.
SBET Grant Program Flyer
For those credit unions applying for an SBET Grant for this program, please use this flyer containing the event details for your application.
Register Now
Event website: https://luminate.coop/events/cu-spark-tank-2026/